Shipping Policy

Introduction

At Terra Verde, we strive to provide our customers with the best experience possible. This Shipping Policy outlines our shipping practices, delivery times, and related information to ensure you have a clear understanding of how we handle your orders.

Delivery

We deliver across Egypt. Orders typically arrive within 3–4 business days.

Shipping Costs

Shipping is free on all orders across Egypt.

Order Processing

• Orders are processed within 1–2 business days.
• You will receive a confirmation email once your order has shipped.
• Please note that processing times may be longer during peak seasons or holidays.

Address Accuracy

To ensure timely delivery, please provide accurate shipping information during checkout. We are not responsible for lost or delayed packages due to incorrect addresses.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer service team at Sales@terraverdescents.com or +20 113 132 5915. We will investigate the issue and provide assistance.

Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy.